Refund policy

Each fine art print is made to order, signed, numbered, and part of a limited collection. To preserve the integrity and value of these editions, all sales are considered final. We are unable to accept returns or exchanges once a print has been delivered.

You can always contact us for any questions at hello@katjajensen.com.

Damages and issues
If your artwork arrives damaged, defective, or incorrect, please contact us immediately with photos of the issue. We will arrange a replacement at no additional cost.

EU right of withdrawal
If your order is shipped into the European Union, you are entitled to a 14-day right of withdrawal, for any reason and without a justification. In this case, returns must be received in their original condition and packaging.

Refunds (if applicable)
In the rare event of damage, defect, or when required by EU law, refunds will be processed to your original payment method once the return is approved. Banks and card providers may take up to 10 business days to finalize the refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@katjajensen.com.